VolkCloud (Pty) Ltd – Privacy Notice

VolkCloud (Pty) Ltd (“VolkCloud”, “we”, “us”, or “our”) is committed to protecting the privacy and security of personal information. This Privacy Notice explains how we collect, use, store, and protect personal information when you visit our website or use the VolkCloud platform.

This Privacy Notice complies with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

1. Responsible Party

VolkCloud (Pty) Ltd is the responsible party responsible for the processing of personal information.

Registered address:
11 Imam Haron Road
Claremont
Cape Town
7708

South Africa

2. Personal Information We Collect

We may collect the following categories of personal information:

• Name and surname
• Email address
• Telephone number
• Company or firm information
• Billing and payment information
• Technical information such as IP address, device type, browser, and usage data
• Information provided through demo requests, partner applications, or support enquiries

3. How We Collect Personal Information

We collect personal information when you:

• Create an account
• Request a demo
• Apply to become a VolkCloud partner
• Contact our support team
• Use our platform or website
• Interact with marketing communications

4. Purpose of Processing

Your personal information is used for the following purposes:

• Providing and maintaining VolkCloud services
• Managing user accounts and subscriptions
• Processing payments and billing
• Responding to enquiries or demo requests
• Providing customer support
• Improving our platform and services
• Complying with legal or regulatory obligations
• Communicating product updates or service information

5. Legal Basis for Processing

We process personal information on the following lawful bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests such as improving our services

6. Sharing of Personal Information

We may share personal information with trusted third parties including:

• Hosting providers
• Payment processors
• Email and communication services
• Analytics and infrastructure providers
• Professional advisors or regulators where required

These service providers are required to maintain appropriate data protection safeguards.

7. International Data Transfers

Some service providers used by VolkCloud may process data outside South Africa. Where this occurs, we ensure that appropriate safeguards are implemented to protect personal information.

8. Data Security

VolkCloud implements reasonable technical and organisational measures to protect personal information against:

• unauthorised access
• data loss
• misuse
• alteration or disclosure

However, no system can guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to:

• provide services
• comply with legal obligations
• resolve disputes
• enforce agreements

10. Your Rights

Under POPIA you have the right to:

• access your personal information
• request correction of inaccurate information
• request deletion of personal information
• object to certain types of processing
• withdraw consent where applicable

Requests can be made by contacting us using the details below.

11. Cookies and Analytics

Our website may use cookies and similar technologies to:

• analyse website usage
• improve user experience
• monitor performance

You may disable cookies through your browser settings.

12. Changes to this Privacy Notice

We may update this Privacy Notice from time to time. The latest version will always be published on the VolkCloud website.

13. Contact Details

If you have questions regarding this Privacy Notice or wish to exercise your rights, please contact:

VolkCloud (Pty) Ltd
11 Imam Haron Road
Claremont
Cape Town
7708
South Africa

Email: [email protected]
Phone: +27 (76) 824 47 57